Objective:
To procure a position that will allow me to utilize the talents I possess, and provide me with an opportunity to learn and develop new skills.

Summary of Qualifications:
Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments as a technical support engineer, as well as database and web design. I have a proven ability to successfully identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. I also have a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills.  Thorough knowledge of current technologies, practices, and a clear vision to accomplish the company goals.

Professional Accomplishments:

ACTIONS: Developed and maintained a database to track over 800 lab PC's and numerous other peripherals being loaned to different department engineers for testing.   

RESULTS: Successfully reduced equipment losses by 100%, due to losing track of who checked them out, and from what department.

ACTIONS: Designed, and maintain barcode scanning database for tracking shipped equipment to and from various tradeshows throughout the world.

RESULTS: Successfully reduced equipment losses by 100%, due to packing and shipping errors during tradeshow clean ups.

ACTIONS: Developed and maintained a database to track thousands of residential clients, and payments they make.  Created necessary reports for county billing, and tracking of indigent clients

RESULTS: Successfully increased revenue by billing function in database from both clients and county sources.

Work History:

Data Management                       Sun Street Centers – Salinas, CA               7 Years

Hardware/Software Support       Datawest Group – Watsonville, CA           2 Years

Telemarketing/Sales                    Westek Electronics – Santa Cruz, CA        1 Years

Customer Service Technician      Solectron – Santa Cruz, CA                       3 Years

Telemarketing/Sales                    Rainmaker – Scotts Valley, CA                1 Years

Customer Support                       Alteon Web Systems – San Jose, CA         2 Years

Technical Marketing Engineer   3Com – Santa Clara, CA                             6 Years

Education

Passaic County Community College  Paterson, NJ

Degree/Major               Computer Information Science

References and work sample available upon request